Customer Reviews
Average Customer Review
(16 customer reviews) 10 of 10 people found the following review helpful
Defective design,
February 21, 2006 midbar (Pittsburgh, PA United States) - See all my reviews
This review is from: DeLonghi Metropolis KBM1511 Electric Kettle (Kitchen)
Owned this item for about 2 years.
First, the little plastic handle on the cap falls off, because its fragile plastic, into which it is screwed, soon crumbles under the steam temperature. Then, the water level indicator develops a crack inside, where it touches the kettle's metallic surface, through which water leaks profusely. In less then two years, by which time the 1-year warranty is expired, the kettle becomes unusable. There are no replaceable parts, and no further help is forthcoming from customer "support," except for a quote for another copy of the same.
9 of 9 people found the following review helpful
Cute but Heavy,
October 26, 2005 Mary Claire - See all my reviews
This review is from: DeLonghi Metropolis KBM1511 Electric Kettle (Kitchen)
It's very cute, and has large capacity, but I found it just too heavy and awkward. Because the handle is on the side instead of on the top (like the great, but late & lamented Russell Hobbs kettles) it doesn't balance well, and you are having to lift the whole weight of kettle and water. It's also very noisy. And somewhat hard to fill. I liked the water level indicator on the outside. If you're strong, or would like a little home weight-lifting exercise built into your day, this kettle would be fine.
I returned this and got the Chef's Choice kettle, which is smaller, but handles much better. And it's very fast, (and loud) which somewhat makes up for the small capacity. It is easy to fill, very well-made, and has a very well-designed pouring spout.
9 of 9 people found the following review helpful
A beautiful lemon,
March 27, 2006 Warren B (Irvine, CA United States) - See all my reviews
This review is from: DeLonghi Metropolis KBM1511 Electric Kettle (Kitchen)
One extra star for the looks - but it is not only the looks we are after, aren't we? It worked well for about a year and a few days. In other words, it stopped working at about the time its warranty expired. In the meantime, it also managed to destroy my cabinet since it forgot to shut off properly. No more DeLonghi in my house, I am sorry.